sprunki Casino & Sportsbook Data Care

This page describes what we collect when you use sprunki and how we keep that data protected. When you create an account on sprunki to access our slot tournaments, live-dealer tables, esports markets, or sportsbook offerings, we gather information necessary to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we encrypt sensitive information using industry-standard security practices.

We operate across multiple verticals—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, blackjack, roulette, baccarat, Dragon Tiger, Mobile Legends, Free Fire, PUBG Mobile, and sportsbook coverage of Liga 1, Piala AFF, Champions League, and other major events. Each of these services draws from your unified sprunki account. This privacy policy applies to all of them equally.

Our commitment is transparency: you understand what we collect, why we collect it, how long we keep it, and what rights you have regarding your information. If you have questions about our data practices, our support team is available via live chat, email, or in-app help.

What Data We Collect on sprunki

We collect information in several categories. Identity information includes your legal name, date of birth, national ID number or passport details, and contact email. Address information includes your home address, city (whether Jakarta, Surabaya, Bandung, Medan, or Semarang), and proof of residence (recent utility bill or bank statement). Banking information includes your account number, bank code (BCA, e-wallet, mobile banking, local payment), and in some cases your e-wallet identifiers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

Transactional data includes deposit and withdrawal history, game play records (spin results on slot games, live-dealer session records, esports wagers, sportsbook positions), and account balance history. Behavioral data includes login times, geographic location during access, device type and browser, and customer support interactions. We collect this information through your direct input (registration form, KYC documents), automated systems (server logs, cookies, analytics), and third-party processors (payment gateways, identity verification services).

How We Use Your Data on sprunki

We use identity and address information for mandatory KYC (know-your-customer) verification. This process verifies that you are who you claim to be and that you are not on financial sanctions lists. We use banking information to process deposits and withdrawals through our payment gateway partners. We use transactional data to settle game outcomes, manage leaderboards, and generate account statements.

We use behavioral data to detect fraud (unusual login patterns, suspicious betting behaviour, account compromise), to comply with anti-money-laundering requirements, and to improve our platform (identifying technical issues, understanding user behaviour patterns). We may use your contact email to notify you of account changes, tournament schedules, promotional offers related to events like Idul Fitri or Idul Adha, and important policy updates. We do not use your data to profile you for targeted advertising outside sprunki.

Account management

We use your information to manage your sprunki account, process transactions, and verify your identity.

Fraud detection

We analyze your data to identify suspicious activity and protect your account and our platform.

Legal compliance

We retain and use data as required by anti-money-laundering, tax, and financial regulations.

Service improvement

We analyze patterns to improve game performance, payment processing, and customer support.

Third-Party Data Processors on sprunki

We partner with external services to operate sprunki. Payment processors (handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your banking information and transactional history. Identity verification services receive your KYC documents and may cross-reference them with government databases. Game studios (providing Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and live-dealer software) receive your play history and account balance.

Our contracts with these processors require them to encrypt your data, limit its use to sprunki operations, and maintain security standards equivalent to ours. We do not grant them permission to use your data for their own marketing or to share it with additional third parties. We remain responsible for their handling of your information. If a processor experiences a breach, we cooperate with authorities and notify affected users.

How Long We Keep Your Data on sprunki

We retain active account data (identity, banking, transaction history) for the duration of your account plus 7 years after closure. This retention is required by anti-money-laundering and tax regulations in most jurisdictions. Transactional records (deposits, withdrawals, game results) are retained for 10 years for regulatory and dispute-resolution purposes. Behavioral data used for fraud detection and platform improvement is typically retained for 2 years. Server logs and analytics are retained for 90 days unless required longer for investigation or legal compliance.

If you request account deletion, we anonymize your personal information but retain transactional records under our regulatory obligations. During major holidays like Imlek or Nyepi, data processing may slow; we communicate any delays transparently.

Your Rights Regarding Data on sprunki

You have the right to access your personal data on sprunki. You can request a copy of all information we hold about you by contacting our support team. We provide it in a standard format within a few business days. You have the right to correct inaccurate information—if your address or banking details change, update them in your sprunki account settings or contact support.

You have the right to request deletion of your account and associated personal information, subject to our regulatory retention obligations. You have the right to object to marketing communications; you can opt out of promotional emails via the unsubscribe link or by contacting support. You have the right to lodge a complaint with local data-protection authorities if you believe we have mishandled your information.

You do not have the right to demand deletion of transactional records—these are retained for legal and regulatory compliance. You do not have the right to demand we delete fraud-detection flags associated with your account if they are based on legitimate suspicion of prohibited activity.

Cookies and Tracking on sprunki

We use cookies and similar tracking technologies on sprunki to maintain your login session, remember your preferences, and analyze how you use the platform. Essential cookies are necessary for core functionality (login, account security, payment processing). Analytical cookies help us understand traffic patterns and identify technical issues. These cookies are not sold to third parties and are not used to track you across other websites.

You can disable cookies in your browser settings, though doing so may prevent sprunki from functioning properly. We do not use retargeting pixels or cross-site tracking. Local storage (browser data saved on your device) may be used to cache game assets or remember your settings; this data remains on your device and is not transmitted to our servers unless you explicitly engage with a feature that uploads it.

Where We Store Your Data on sprunki

Our servers and databases may be located outside Indonesia. This means your data may be transmitted across international borders and stored in jurisdictions with different data-protection laws than Indonesia. By using sprunki, you consent to this international data transfer. We maintain encryption and security standards regardless of server location.

If you access sprunki from a specific jurisdiction (Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere), your data may be processed and stored in multiple locations. We do not guarantee data residency within any specific country.

How We Protect Your Data on sprunki

We implement industry-standard security practices: encrypted connections (HTTPS), encrypted data storage, restricted staff access to sensitive information, regular security audits, and intrusion-detection systems. However, no security system is perfect. If a breach occurs, we notify affected users promptly and cooperate with authorities. We cannot guarantee absolute security, but we commit to best-practice protection.

Contacting Us About Your Data on sprunki

If you have questions about our privacy practices, want to access your data, request deletion, or lodge a complaint, contact our team via live chat (fastest for urgent issues), in-app help centre (for self-service questions), or email (best for detailed requests requiring documentation review). Our support team operates in English and Indonesian, covering offices across Jakarta and regional locations in Surabaya, Bandung, Medan, and Semarang.

We respond to data-access requests within a few business days. We take all privacy concerns seriously and commit to transparent, respectful handling of your information. By using sprunki, you confirm that you have read and accepted this privacy policy.